Privacy Policy

This Privacy Policy describes how King Construction & Restoration, LLC ("King Roofing," "we," "us," or "our") collects, uses, stores, shares, and protects personal information through our website at www.kingroofco.com (the "Website"), our Claudia mobile application (the "App"), and any related services, communications, or interactions (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Homeowners and prospective customers who visit our Website, request estimates, submit contact forms, or communicate with us via phone, text, or email.
• Authorized team members who use the Claudia mobile App to manage customer communications, phone calls, and internal workflows.
• Any other individual whose personal information we receive in the course of providing our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: Name, email address, phone number, and physical address.
• Service inquiries: Project details, property information, roofing needs, and any other information you provide through contact forms, phone calls, text messages, or email.
• Account credentials: Email address and password when you create a team member account in the App.
• Phone number verification: If you verify your phone number through our App, your phone number, IP address, and device information are sent to Google Firebase to deliver an SMS verification code and prevent abuse. Google may retain this data for up to 180 days.
• Communications: The content of text messages (SMS), emails, and voicemails you send to or receive from us.
• Call recordings and transcripts: Phone calls handled through our system may be recorded and transcribed. You will be notified at the beginning of any recorded call.
• Feedback and correspondence: Any information you provide when contacting us for support or submitting feedback.

2.2 Information Collected Automatically

When you use our Website or App, we may automatically collect:

• Device information: Device type, operating system, app version, and platform (iOS or Android).
• Network information: IP address and general location derived from IP address.
• Usage data: Pages visited on our Website, features accessed in the App, and interaction patterns.
• Push notification tokens: A unique identifier assigned to your device for delivering push notifications, provided by Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM).
• Cookies and similar technologies: Our Website uses cookies and similar tracking technologies to analyze site traffic and enhance your experience. See Section 8 for details.
• Crash reports and diagnostics: If the App encounters an error, we may collect crash logs, stack traces, and diagnostic information to identify and fix issues.

2.3 Information Collected Through the App (Team Members)

If you are an authorized team member using the Claudia App, we additionally collect:

• Authentication tokens: Encrypted access and refresh tokens stored in your device's secure storage (iOS Keychain or Android Keystore) to keep you signed in.
• Biometric preference: Whether you have enabled Face ID or fingerprint unlock. We do not collect, store, or transmit your actual biometric data — authentication is handled entirely by your device's operating system.
• Notification preferences: Your choices for which notification types to receive and your quiet hours settings, including timezone.
• Availability status: Whether you are available, on a call, or have paused notifications (Do Not Disturb), and when that status expires.
• Call activity: Outbound and inbound call records, including phone numbers, call duration, call direction, transfer history, and call status.
• Offline cache: The App stores a local copy of recent conversations, messages, and contacts on your device using an encrypted database so you can access them without an internet connection. This cache is deleted when you sign out.

2.4 Information from Third-Party Sources

• JobNimbus CRM: We sync contact records, job details, and job status information from JobNimbus to provide our team with up-to-date customer context.
• Twilio: We receive call metadata, call status updates, and recording files through Twilio's communications platform.

3. How We Use Your Information

3.1 Providing and Improving Our Services

• Responding to roofing inquiries and providing estimates.
• Scheduling inspections, delivering roofing services, and managing projects.
• Enabling our team to communicate with customers via phone and text message.
• Processing and managing customer relationships through our internal tools.
• Improving the reliability, performance, and features of our Website and App.

3.2 Communications

• Sending appointment reminders, project updates, and service-related notifications.
• With your express consent, sending promotional offers, seasonal maintenance reminders, or newsletters. You may opt out at any time (see Section 6).

3.3 Business Operations

• Training and quality assurance through call recording review and AI-assisted summaries.
• Detecting and escalating urgent customer issues (e.g., emergency leak calls).
• Internal reporting, analytics, and workflow optimization.

3.4 Safety and Compliance

• Protecting against fraud, unauthorized access, and misuse of our Services.
• Complying with applicable laws, regulations, and legal processes.
• Enforcing our terms of service and other agreements.

4. How We Share Your Information

We do not sell your personal information. We share personal information only in the following circumstances:

4.1 Service Providers

We use trusted third-party service providers to help deliver our Services. These providers are contractually required to protect your information and may only use it to perform services on our behalf:

4.2 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, subpoena, or court order.
• Protect and defend our rights or property.
• Prevent fraud or address security issues.
• Protect the personal safety of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify affected individuals of any change in ownership or control of their personal information.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer contact information and communications: Retained for the duration of our business relationship and for a reasonable period afterward to support warranty claims, follow-up services, and legal compliance.
• Call recordings and transcripts: Retained for up to 2 years for quality assurance and training purposes, unless a longer period is required for legal or regulatory reasons.
• Team member account data: Retained for the duration of employment or authorized access. Account data is deactivated upon departure and deleted within 90 days unless required for audit or legal purposes.
• Website analytics and cookies: Retained for up to 12 months.
• Crash reports and diagnostics: Retained for up to 90 days.
• Local device cache (App): Automatically deleted when a team member signs out of the App.

6. Your Rights and Choices

6.1 All Users

• Access and correction: You may request to see what personal information we hold about you and ask us to correct any inaccuracies. Contact us using the details in Section 12.
• Deletion: You may request that we delete your personal information. We will comply unless we are required to retain it for legal, regulatory, or legitimate business purposes (such as active warranty obligations).
• Opt out of marketing: You may unsubscribe from promotional communications at any time by replying STOP to any text message, clicking the unsubscribe link in any email, or contacting us directly.
• Cookie preferences: You may manage cookie settings through your browser. See Section 8 for details.

6.2 App Users (Team Members)

• Notification controls: You may adjust which notifications you receive and set quiet hours within the App's Settings screen.
• Biometric unlock: You may enable or disable biometric authentication at any time in the App's Settings screen.
• Account deletion: You may request deletion of your App account and associated data by contacting your administrator or by using the account deletion option in the App. Account deletion will be processed within 30 days.
• Data portability: You may request a copy of your personal data in a portable, machine-readable format.

6.3 Utah Consumer Privacy Rights

If you are a Utah resident, you have the following rights under the Utah Consumer Privacy Act (UCPA):

• Right to know whether we are processing your personal data.
• Right to access your personal data.
• Right to delete personal data you have provided to us.
• Right to data portability — obtain a copy of your data in a readily usable format.
• Right to opt out of the sale of your personal data (we do not sell personal data), targeted advertising, or certain profiling.

To exercise any of these rights, contact us using the information in Section 12. We will respond within 45 days. We will not discriminate against you for exercising your privacy rights.

7. Text Messaging and Phone Calls (TCPA Compliance)

7.1 Consent

We send text messages and make phone calls to customers only with appropriate consent:

• Service-related messages (appointment confirmations, project updates, estimate follow-ups) are sent based on your inquiry or existing business relationship.
• Marketing and promotional messages are sent only with your express written consent, which you may provide through our website forms, in-person authorization, or other documented methods.

7.2 Opt-Out

• Text messages: Reply STOP to any message to immediately opt out of all non-essential text communications. You will receive a single confirmation message and no further texts except as required to complete an active service engagement.
• Phone calls: Request to be placed on our internal Do Not Call list by calling (385) 450-5464 or emailing admin@kingroofco.com.

7.3 Message Frequency and Charges

Message frequency varies based on your interactions with us. Standard message and data rates from your carrier may apply. We are not responsible for charges from your wireless provider.

7.4 Call Recording

Phone calls handled through our system may be recorded for quality assurance and training. A disclosure is played at the beginning of recorded calls. If you do not wish to be recorded, you may inform the representative and the recording will be stopped, or you may contact us through an alternative channel.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small data files stored on your device when you visit our Website. They help us understand how visitors use our site and improve your experience.

8.2 Types of Cookies We Use

• Necessary cookies: Required for our Website to function properly (e.g., form submissions, page navigation). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Website, which pages are visited most, and where visitors come from. We use this information to improve our site.
• Marketing cookies: Used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns.

8.3 Managing Cookies

You may control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though some Website features may not function properly if cookies are disabled. Refer to your browser's help documentation for instructions.

8.4 Do Not Track

Our Website does not currently respond to "Do Not Track" browser signals. However, you may manage tracking preferences using the cookie controls described above.

9. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS (HTTPS).
• Secure credential storage: Authentication tokens in the App are stored using platform-native secure storage (iOS Keychain and Android Keystore).
• Access controls: Team member access to customer data is governed by role-based permissions. Only authorized personnel can view, modify, or export data appropriate to their role.
• Biometric authentication: The App supports Face ID and fingerprint authentication as an additional layer of device-level security.
• Regular updates: We regularly update our systems, dependencies, and security practices.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us at admin@kingroofco.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our Website or within the App, as appropriate.

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to make a data-related request, please contact us:

King Construction & Restoration, LLC
707 Technology Ave, Ste E11-B
Orem, UT 84097

• Email: admin@kingroofco.com
• Phone: (385) 450-5464
• Website: www.kingroofco.com

We will respond to all privacy-related requests within 45 days. If we need additional time, we will notify you of the extension and the reason.